Frequently Asked Questions

Frequently Asked Questions (FAQ)

For Homeowners Working With Bellator Exteriors

General Questions

1. Are your estimates free?

It depends on the service:

  • ✔ Free Estimates:

    • Roofing

    • Gutter systems

    • Roofing & gutter storm inspections

  • ✔ Paid Estimates:

    • Siding projects

    • Window replacements

    • Exterior repairs / service calls

Paid estimate fees are fully credited back toward the project when the homeowner chooses Bellator Exteriors.

2. Are you licensed, insured, and certified?

Yes — Bellator Exteriors is fully licensed and insured in North Carolina.
We are also a TAMKO Platinum Preferred Contractor, a distinction awarded only to high-performing roofing companies that meet TAMKO’s strict standards for workmanship, quality, and customer satisfaction.

This status gives our homeowners access to enhanced manufacturer warranties, upgraded system coverage, and priority support directly from TAMKO.

3. What areas do you service?

We serve the Lake Norman, Huntersville, Charlotte, Mooresville, Denver, Cornelius, and surrounding communities.

Roofing FAQ

4. How long does a roof replacement take?

Most roofs are completed in one day, depending on complexity and weather.

5. What roofing products do you use?

As a TAMKO Platinum Preferred Contractor, we primarily install premium TAMKO shingle systems such as:

  • Titan XT®

  • StormFighter FLEX® (Class 4 Impact-Rated)

  • Roofing Systems We Offer

  • As a TAMKO Platinum Preferred Contractor, we primarily install premium TAMKO shingle systems such as:

    • Titan XT®

    • StormFighter FLEX® (Class 4 Impact-Rated)

    • CertainTeed® Architectural & Designer Shingles

    • Owens Corning® Duration & Duration FLEX Shingles

    • DaVinci Roofscapes® Synthetic Slate & Shake

    • TPO & EPDM Single-Ply Flat Roofing Systems

    • Commercial Roofing Solutions

    • Standing Seam Metal Roofing

    • Premium Metal Roofing Systems

    • Copper Roofing & Architectural Accents

6. What warranties do you provide on roofing?

As a Platinum Preferred Contractor, we offer:

  • Bellator Exteriors Workmanship Warranty

  • TAMKO Enhanced System Warranties
    (including extended Full-Start™ and high-wind coverage, depending on the system installed)

All warranty registrations are handled by our office on your behalf.

See Warranties page

Insurance & Storm Damage FAQ

7. Do you assist with insurance claims?

Yes. We manage the full process: inspection, documentation, adjuster meetings, supplements, and project execution.

8. Do storm claims raise insurance rates?

Typically, no. Wind and hail claims fall under “Acts of God” and affect the region, not your individual premium.

Siding FAQ

9. Why is there a paid estimate for siding?

Siding estimates involve full elevations, measurements, design planning, material analysis, and custom recommendations—making it a time-intensive service.
The estimate fee is credited back when you approve the project.

10. What siding options do you offer?

We install:

  • James Hardie® fiber cement

  • LP SmartSide®

  • Vinyl siding

  • Versetta Stone®

  • Premium trim and architectural accents

  • Custom Stone work

Window FAQ

11. Why are window estimates not free?

Window projects require precision measuring, product specification, energy-efficiency consultation, and custom sizing.
The consultation fee is credited back toward the project.

Gutter FAQ

12. Are gutter estimates free?

Yes. Full gutter system replacement estimates are always free.

13. Do gutters need replacement with a new roof?

Not always. We inspect condition and pitch before making a recommendation.

Repair / Service Call FAQ

14. Do you charge for repair estimates?

Yes. Repairs fall under a service diagnostic which includes:

  • Leak tracing

  • Full exterior inspection

  • Documentation

  • On-site troubleshooting
    This fee is credited back if the repair is approved.

Project & Process FAQ

15. How do payments work?

Retail projects:

  • 50% deposit

  • 50% at completion

Insurance projects:

  • ACV payment at start

  • Depreciation when released by the carrier

  • Additional supplements billed To Insurance Carrier

16. Do I need to be home during installation?

No. You can be, but it’s not required. We communicate with photos and updates throughout the day.

For window installs we will need access to the inside of the home.

Warranty FAQ

17. What warranties do homeowners receive?

Depending on the product, you receive:

  • Bellator Exteriors Workmanship Warranty

  • TAMKO Lifetime Limited Warranty

  • Optional Platinum-level Enhanced System Warranties with extended Full-Start™ periods

Still Have Questions?

We’re here to help.
Contact Bellator Exteriors to schedule your consultation, inspection, or design appointment.